Consumer Relations Office of the Japanese Bankers’ Association (JBA)
The JBA* maintains a Consumer Relations Office as contact point for inquiries, requests for advice, expressing opinions on or making complaints against banks. The use of the office is free of charge.
For more information, please visit JBA’s website at: www.zenginkyo.or.jp/adr/
If your trouble is not resolved within two months after your complaint submission to the Consumer Relations Office, you can use JBA’s “Mediation Committee”. Please contact the Consumer Relations Office for more information.
Tel : 0570-017109 or 03-5252-3772
Office Hours 9:00 ～ 17:00 Monday ～ Friday
(excluding holidays and bank holidays)
* JBA is a designated Alternative Dispute Resolution institution under the Banking Law.
Trust Companies Association of Japan (TCA) (Shintaku Sodansho)
The Trust Companies Association of Japan* maintains an advice center through which the TCA accepts customers’ complaints and provide consultations on trust. You can submit requests or complaints associated with provision of trust business by financial institutions.
Those who have a trouble with the trust business of a trust bank, etc. can use the TCA’s “Mediation Committee”.
The use of the Shintaku Sodansho is free of charge.
For more information, please visit TCA’s website at:
www.shintaku-kyokai.or.jp/profile/profile04.html
Or search by key word “Shintaku Sodansho”.
From a fixed line telephone : 0120-817335 (Free dial)
From a cellular phone/PHS : 03-3241-7335
Office Hours 9:00 ～ 17:15 Monday ～ Friday
(excluding holidays and bank holidays)
Shintaku Sodansho
The Trust Companies Association of Japan
Nihon Bldg. 6F, 2-6-2 Otemachi, Chiyoda-ku, Tokyo 100-0004
* TCA is a designated Alternative Dispute Resolution institution under the Act on Provision (etc.) of Trust Business by Financial Institutions.